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  Service commitment

In line with the aim of ˇ°Customer first, Sincere service ˇ±, and comply with the principle of ˇ° Being responsible for clients, Keeping satisfy clients alwaysˇ±. We will make all-out efforts to offer the following service to customers.

1. According to the customer's requirement and the relevant clauses of contract, we offer the reliable packaging and transportation, guarantee both the quality and quantity, and supply the materias on schedule.

2. We will send the technical staff to visit the steel plants for trial order if necessary, introduce the knowledge about how to use electrode, guide the operation process, and provide the assistance.

3. According to the needs of customers, we may arrange the training course for those who work in the melt shop using electrodes.

4. Pay regular visit to customers and listen to their advice and suggestions.

5. For any quality claims, we will give answers within 24 hours. When needing, we will send technical staff to the plant in order to find out the reason, instruct the operation, and fix the problems as soon as possible.